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2017年10月5日 16:32
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<p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">在招聘面试中，面试官对应聘者，是识别还是理解？这是一个大问题，这个问题的答案，包含了一部分面试看不准的原因。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">什么是识别？看看这个图形(^_^)，我会把它识别为笑脸，因为我记忆里有笑脸的模板，图形匹配上模板，图形的意义就被我识别出来了。识别很像鼓掌，一个巴掌拍不响，外界信息是一个巴掌，模板是另一个巴掌，这两个巴掌碰到一起，就完成了识别。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">识别是简捷的认知动作，心理学家称之为<strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;">模板匹配</strong>（template matching），定义如下：<strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;">将预设的模板意义赋予对应的信息。</strong></span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">什么是理解？看看这个词γελάω，这是希腊语的“笑”。如果我想理解这个词，就要进行系统学习。我要练发音、背单词、看课文，用三五年的时间，掌握希腊语的听说读写。再看到这个词，我知道它的词源、词性，以及相关的典故传说、寓意哲理，这才是理解。理解很像去仓库提货，系统学习是货物入库，外界信息是提货单。货物先入库再提取，两个过程加在一起才是理解。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">理解是漫长而复杂的认知过程，心理学家称之为“意义提取”，定义如下：用信息提取记忆中预先构建的系统化的意义。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">系统学习之后，我对γελάω就不只是识别，而是理解。如果我只想识别，那我就记这一个词，让大脑里有它的模板，以后再看到它，我知道这是希腊语的“笑”。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">回到文章开头的问题，面试官对应聘者，是识别还是理解？如果是识别，面试官要学习识人的模板；如果是理解，面试官要学习系统。这两种学习很不一样，如果把学习模板比喻成看电影，学习系统大致相当于导演拍电影。这个问题关系到面试官的职业定位，对人感兴趣，愿意成为面试专家，才有必要去学习系统。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">但不论是识别人，还是理解人，学习的起点都是模板。面试专家是从模板起步，逐步进入理论系统。进入什么理论系统？这又是一个问题。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">和面试相关的理论有两种，类型理论和因素理论。类型理论把人分类，分成活跃型、思考型，或者是狮子型、孔雀型，等等。如果你问我，张三是什么人？我说张三是活跃型，这个回答中就暗含某种类型理论。把人分类，是我们从小到大都在做的事。小时候，我们把人分成好人、坏人，长大之后，我们把人分成高管、职员。类型理论符合人们的生活经验，它的学习难度比较低。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">如果你问我，张三和李四，谁的沟通能力更强？我说张三是活跃型、李四是思考型，这样回答不能解决你的问题。要解决你的问题，要用更加精密的因素理论。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">因素理论不把人分类，而是把能力的因素分类。张三和李四，谁的沟通能力更强？因素论的解释是这样的：张三的宜人性和开放性高，他的情感沟通能力强；李四的尽责性和稳定性高，他的理性沟通能力强，结合工作情景，李四的沟通能力更符合工作要求。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">因素理论很精密，依据它来做面试，结果更准确。它的缺点是学习周期长，需要在记忆中构建心理学的知识体系，以便理解各因素之间的关系。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">我不太喜欢类型理论，因为它不够精密。我时常接受委托，去面试公开招聘或内部选拔的候选人。面试之后，我要写一份报告，通常是回答这样的问题：在三个候选人中，谁最有远见、谁最果断。回答这样的问题，类型理论的精度不够，只能用因素理论。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">我的客户不喜欢因素理论，因为它不好懂。用因素理论写报告，每一个词都要解释。我原来就是这么做的，一份面试报告，包括一页纸的结论和10页纸的名词解释，还要附上30页的分析说明。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">写这样的报告，我不胜其烦，客户看这样的报告，则不堪其苦。能不能重新开创一种理论，一种既好懂又精密的理论？我萌生了这个念头，并开始尝试。我试图给因素理论加一个类型的帽子，让它变得更好理解，但一直不得其门而入。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">2002年，我无意中看到世界卫生组织定义的“心理健康”：能认识到自己的能力；能高效且有成果地工作；能为自己的社群做贡献；能应对生活中的正常压力。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">这个定义让我很意外，它距离心理学家的气质，实在是太远了。在《精神障碍诊断及统计手册》中，焦虑的定义有43页，抑郁的定义有29页。世卫组织定义的心理健康，只有四句话，这是为什么？仔细思考这个定义，我发现它是模板，可以用它来“识别”心理健康，而不是“理解”心理健康。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">过了两年，我看世卫组织的心理健康报告，才理解这个定义的妙处，它既是模板，又是系统理论的入口。这四句话背后是四种能力：</span></p><ol class=" list-paddingleft-2" style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; max-width: 100%; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px; white-space: normal; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><li><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">能认识到自己的能力（认知能力）；</span></p></li><li><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">能高效且有成果地工作（行动能力）；</span></p></li><li><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">能为自己的社群做贡献（人际能力）；</span></p></li><li><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">能应对生活中的正常压力（情绪管理能力）。</span></p></li></ol><p style="margin-top: 16px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">对于心理工作者，这个定义可以拆分成四种能力，并可以进一步拆分为能力因素，因此，它是因素理论的入口。对于非心理学专业的人士，它是简单明了的模板。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">世卫组织的定义，让我钦佩不已。回过头来，我再想招聘面试，目标就明确了。要降低客户的理解难度，我应该开发一个模板，而不是开创一套理论。想清这一点，我决定选择一个既可以做模板，又可以做系统入口的概念。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">选择什么概念？这件事比想象中的复杂，这个概念要符合个人的福祉，也要符合企业的宗旨。在操作上，它要简捷，能快速上手；在理论上，它要科学，能融入心理学的知识体系。经过几年的尝试，我选择了“绩效特质”这个概念，用一句话定义绩效特质，是这样的：可通过面试测量的、能预测良好绩效的个人深层心理特质。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">确定了概念，接下来就是开发、测试、调整。为了完成这些细致而繁重的工作，我和同事们成立了一家研发机构，由我们设计框架，把大部分的操作和测试委托给大学老师、企业HR，以及专业机构的科研人员。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">我们的研发周期比较长，从面试应用，到绩效验证，再到模板调整，一个周期要三四年，三个周期就是十年。今年10月，我确定了“绩效特质”的定义，它是四句话：能独立找到工作方法，能主动产生工作行为，能广泛开展工作合作，能积极应对工作压力。</span></p><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">绩效特质的定义，是招聘面试的模板。定义对应着四种能力，能力可以细分为构成能力的心理特质，因此，它也是因素理论的入口。以下是绩效特质所对应的能力：</span></p><ol class=" list-paddingleft-2" style="padding-top: 0px; padding-right: 0px; padding-bottom: 0px; max-width: 100%; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; line-height: 25.6px; white-space: normal; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><li><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">能独立找到工作方法（认知能力）；</span></p></li><li><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">能主动产生工作行为（行动能力）；</span></p></li><li><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">能广泛开展工作合作（人际能力）；</span></p></li><li><p style="margin-top: 0px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">能积极应对工作压力（情绪管理能力）。</span></p></li></ol><p style="margin-top: 16px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">上面的四种能力，分别是认知Cognition、行动Action、人际Relation、情绪管理Emotion management，取四个首字母，我把这个模板命名为“CARE绩效特质模板”。关于这个模板，我以后还有文章介绍。</span></p><p style="margin-top: 16px; margin-bottom: 10px; padding: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgb(62, 62, 62); font-family: 'Helvetica Neue', Helvetica, 'Hiragino Sans GB', 'Microsoft YaHei', Arial, sans-serif; white-space: normal; text-indent: 29px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important; background-color: rgb(255, 255, 255);"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important; font-size: 15px; line-height: 18.75px; font-family: 微软雅黑, sans-serif;">我们研发的模板，和世卫组织的“心理健康”模板很相似，这不是我们故意借用，而是我们绕不开，因为心理学知识是普适的。这就好像地球上的水都是H<sub style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;">2</sub>O一样，科学家没有发现不一样的水，不是科学家不努力，而是运气不好，没找到不一样的水。</span></p><p><span style="font-size: 14px;">作者：刘向明</span></p>
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